Made to measure specialist
Who are you?
- Be passionate about fashion
- Adapt to new tools
- Take initiative
- Pay attention to detail and think critically
- Be a problem solver, find solution for any type of situation, think outside the box
- Create long lasting relationships with our clients
- Open to new challenge and get out of your comfort zone
- Have a strong sense of responsibility
- Desire to add value to the company
- Possess excellent customer service skills: good communication, advanced understanding of client needs
- Always be aware of the fashion trends and be one step ahead of the game
- Be competitive and with continuous improvement
- Be creative, share your thoughts and new ideas with us
- Maintain professional work with the company policies and procedures
What are the responsibilities of the position?
Consultations :
- Advise customers on style, trend, fabric, and fit
- Follow up daily with production on customer orders
- Assist clients during the entire process from taking measurements, creating a collection, and guiding client during the fitting process
- Facilitate fitting sessions, including understanding the alterations needed and inputting relevant measurement data in system
- Establish a call-back process with each customer to assess their needs
- Make regular follow ups with after sales service and client satisfaction
- Understand different types of body shapes and features for male and
- Develop professional and lasting relationships with customers.
- Use great communication skills
Administration :
- Participate in the completion of daily tasks
- Update work tools daily
- Keep up to date with new standards and procedures
- Maintain a professional work environnent.
Merchandising :
- Upkeep of displays and cleanliness of the store daily
- Unpack incoming orders and prepare clothing for fitting sessions
- Maintain tidiness of warehouse
- Participate in the monthly rotation of the displays
What experience do you need?
- 3 to 5 years of experience in customer service
- 3 to 5 years of sales experience in retail fashion
- Knowledge of both men’s and women’s fashion; custom clothing is an asset
- Proficiency in Google Suite tools
- Strong verbal and written communication skills
- Good time management
- Good priority management
- Bilingual